Terms of Service
Classes vary in duration from 45 minutes, 50 minutes to 55 minutes
All equipment is provided (mats, small apparatus) BYO towel
Please wear comfortable exercise clothing, socks MUST be worn at all times.
Grip socks are required to be worn for all Clinical Exercise & Pilates, Barre and Reformer classes (for your own safety and hygiene purposes) grip socks are available to be purchased at The Studio
All Pilates classes and Group exercise classes must be prebooked and prepaid.
Bookings and payments can be made online or at The Studio prior to classes commencing.
Physiotherapy and Massage appointments are paid for at the time of the appointment. Private health fund rebates are available, please present your health fund card for instant rebates. Without your health fund card appointments will be paid in full with an electronic invoice provided for claiming.
Ezidebit is a third-party direct debit service, transactions paid for online will show under a different payment description than what may be expected.
The Studio's Introductory offer/New Client Special for unlimited Group classes for ten days is available to all NEW clients of The Studio. The offer is only available once, and is non-refundable or transferable and will activate from the date of class commencement. If you have attended The Studio using 'Classpass' you do not qualify for the New Client Special.
Clinical Pilates & Group exercise Packs
Clinical Pilates packs are for Clinical Pilates only, they are non-transferable and cannot be used by another person. An initial assessment is required if it is your first Clinical Pilates class.
Group exercise packs are for Group exercise classes only, they are non-transferable and cannot be used by another person. All Studio Class Packs expire 12 months after class commencement.
In Studio Memberships are paid 4 weekly via Direct debit and are activated on your chosen direct debit start date. Memberships are non-refundable and non transferable between individuals.
All memberships have a 3 month minimum commitment, there are no joining fees.
Members are limited to 1 class booking per day
In Studio Members must provide 4 weeks notice in writing (via email) to cancel memberships. Email cancellation requests to firstname.lastname@example.org
In Studio Memberships can be paused for a minimum of 7 days. Suspension requests must be sent via email 14 days prior to the start date.
If your weekly payment is declined due to insufficient funds or an expired/invalid card, the Mindbody online system will re-attempt the transaction for 2 days. After this point a $5 administration fee will be added to help us recover the cost of the merchant fees from the failed transactions.
The Studio Online members must provide 14 days notice in writing (via email) to cancel membership. Email cancellation requests to email@example.com
Bookings, attendance & waitlists
In the event of unforeseen circumstance The Studio reserves the right to cancel a class at any time. In this rare instance you will be notified via phone or email.
If a class you particularly want is fully booked please sign up for the waiting list. Due to our 12hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. If within 12 hours of class and a spot becomes available to you this is treated as a normal booking. If you are waitlisted and no longer want a potential spot in class remove yourself from the waitlist to avoid late fees. Please respond to the text message confirming or denying your spot in class, if you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer/cancellation within 12 hours will be treated as a regular booking and result in a lost session or late fee for members. Please ensure your contact notifications are switched on to ensure you receive alerts regarding waitlists. We take no responsibility if these have been switched off and you miss a class.
Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train.
Sessions are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
New clients will asked to fill out a consent/waiver form on arrival.
Pregnancy & Post Natal Bookings
Pregnant clients are welcome to attend Group classes as long as they are feeling well. If uncomfortable lying on your back please do not book into Reformer classes. If significant modifications are required Clinical Classes should be booked (following an assessment).
If less than 6months post natal, clients must book in for a Women's Health or Clinical Initial Assessment with a Studio Physio before commencing any classes
Cancellation & Refunds
We understand that we live busy and often unpredictable lives, however to ensure we are fair and consistent with all clients no exceptions will be made to our Cancellation Policy.
If an appointment is cancelled with less than 24 hours notice a fee of 50% of the appointment cost is payable. Simply forgetting or 'no showing' an appointment will result in a late fee of 100% of the appointment cost. Appointments include Private Pilates and Duet sessions.
If a Clinical Pilates or Group exercise class is missed or cancelled with less than 12 hours notice a $20 fee will be charged to members or if booked with a pack one class will be deducted.
Class Cancellations via email or phone will not be processed, please cancel online or through The Studio app.
We do not give refunds for changing your mind.
All classes and sessions are non-transferable and non-refundable.
If you are on a class waitlist and receive confirmation of a class spot and fail to accept within 12 hours of class this is a late cancellation. If you are unable to accept a spot in class remove yourself outside of the 12 hour window to avoid late fees.
All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Please note that Physiotherapy and Clinical Exercise & Pilates sessions do not incur GST (Goods and Services Tax). All transactions are processed in AUD.
The Studio provides a Creche service during select hours, please see the Group exercise timetable or enquire directly for creche hours and availability. 9810 9600.
The Creche is a supervised service provided by The Studio, Please respect fellow Studio Parents and adhere to the expectations outlined in the creche section of our website.
I agree that The Studio is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
The Studio does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Studio staff member.
All promotions are subject to availability and inventory. The Studio reserves the right to change, alter, or cancel promotions at any time without notice.
Links to Third-Party sites
Linked sites are not under the control of The Studio and The Studio is not responsible for the contents of any linked site or any link contained in a linked site. The Studio provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by the The Studio of the site.
The Studio's website is continuously updated with new information, and every possible care is taken to keep all information on this site as current as possible, The Studio will in no way be held responsible for any liability that stems from the use of the information supplied on this website.
HICAPS and EFTPOS facilities are available for automatic claiming through your private health
fund. If you do not have your health fund card, we will provide you with a receipt to self-claim.
Work Cover, Third Party Insurance and DVA patient accounts will be sent directly to the
appropriate body. Paperwork for individual cases should be presented at the first appointment.
For Insurance claims, if liability for payment of treatment is ceased or denied you will be liable to
pay any outstanding costs for treatment and will do so within 14 days of notice.
Late cancellations/No shows/Waitlists
Unless The Studio receives written notification to the contrary, by booking into a class at The Studio it is assumed that you give permission for The Studio to take photographs and videos of classes in action. It is also assumed that you give permission for said photos/videos to be used for promotional and advertising purposes for The Studio, including but not limited to print media, marketing or promotional material online, or The Studio website and social media. We thank you for your help in providing much valuable promotional material for our small business.
All exercise programs involve a risk of injury. By choosing to participate in Clinical Exercise and
Group classes, you voluntarily assume a certain risk of injury.
By attending Studio appointments or classes, I affirm that I am solely responsible for my health and wellbeing, as well as my decisions to practice Clinical Exercise or Group Classes. I agree to inform my Pilates
instructor of any activities or movements, which I feel could cause injury to myself. I understand
that Pilates is not recommended and is not safe under certain medical conditions. I do not have
any physical conditions of disability that would limit my participation or prelude an exercise
The Studio shall not be held liable for any injury, loss or damage to property and/or persons
sustained during or as a result of participation in The Studio Exercise classes.
By booking into a class or making an appointment you automatically agree to the above Terms & Conditions.