Terms of Service
Classes vary in duration from 45 minutes, 50 minutes to 55 minutes
All equipment is provided (mats, small apparatus) BYO towel
Please wear comfortable exercise clothing, socks must be worn at all times.
Grip socks are required to be worn for all Clinical Exercise & Pilates, Barre and Reformer classes (for your own safety and hygiene purposes) grip socks are available to be purchased at The Studio.
Cold water can be purchased in Studio
All Pilates classes and Group exercise classes must be prebooked and prepaid.
Bookings and payments can be made online or at The Studio prior to classes commencing.
Physiotherapy and Massage appointments are paid for at the time of the appointment. Private health fund rebates are available, please present your health fund card for instant rebates. Without your health fund card appointments will be paid in full with an electronic invoice provided for claiming.
Ezidebit is a third-party direct debit service, transactions booked online will show under a different payment description than what may be expected.
The Studio's Introductory offer/New Client Special for unlimited Group classes for ten days is available to all new clients of The Studio. The offer is only available once, and is non-refundable or transferable and will activate from the date of class commencement.
Clinical Pilates & Group exercise Packs
Clinical Pilates packs are for Clinical Pilates only, they are non-transferable and cannot be used by another person. An initial assessment is required if it is your first Clinical Pilates class.
Group exercise packs are for Group exercise classes only, they are non-transferable and cannot be used by another person. All Studio Class Packs expire 12 months after class commencement.
Cancellation & Refunds
We understand that we all live busy and often unpredictable lives, however to ensure we are fair and consistent with all clients no exceptions will be made to our Cancellation Policy.
If an appointment is missed or cancelled with less than 24 hours notice a fee of 50% of the appointment cost is payable.
If a Clinical Pilates or Group exercise class is missed or cancelled with less than 12 hours notice a $20 fee will be charged to members or if booked with a pack one class will be deducted.
Class Cancellations via email or phone will not be processed, please cancel online or through The Studio app.
We do not give refunds for changing your mind.
All classes and sessions are non-transferable and non-refundable.
If you are on a class waitlist and receive confirmation of a class spot and fail to accept within 12 hours of class this is a late cancellation. If you are unable to accept a spot in class remove yourself outside of the 12 hour window to avoid late fees.
All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Please note that Physiotherapy and Clinical Exercise & Pilates sessions do not incur GST (Goods and Services Tax). All transactions are processed in AUD.
The Studio provides a FREE Creche service during select hours, please see the Group exercise timetable or enquire directly for creche hours and availability. 9810 9600.
The Creche is a supervised service provided by The Studio, Please respect fellow Studio Parents and adhere to the expectations outlined in the creche section of our website.
Security building (Prams stored under stairs)
Showers and change room
Creche (See timetable for availability)
Premium Pilates Equipment
Private Physiotherapy Consult Rooms
All promotions are subject to availability and inventory. The Studio reserves the right to change, alter, or cancel promotions at any time without notice.
Links to Third-Party sites
Linked sites are not under the control of The Studio and The Studio is not responsible for the contents of any linked site or any link contained in a linked site. The Studio provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by the The Studio of the site.
The Studio's website is continuously updated with new information, and every possible care is taken to keep all information on this site as current as possible, The Studio will in no way be held responsible for any liability that stems from the use of the information supplied on this website.
If you would like more information, please contact us at or phone on 9810 9600
We aim to offer a consistent high-level service to our clients. Our team display professionalism
and fairness amongst all clients.
HICAPS and EFTPOS facilities are available for automatic claiming through your private health
fund. If you do not have your health fund card, we will provide you with a receipt to self-claim.
Work Cover, Third Party Insurance and DVA patient accounts will be sent directly to the
appropriate body. Paperwork for individual cases should be presented at the first appointment.
For Insurance claims, if liability for payment of treatment is ceased or denied you will be liable to
pay any outstanding costs for treatment and will do so within 14 days of notice.
Late cancellations/No shows/Waitlists
I hereby grant The Studio permission to use my likeness in a photograph in any and all of its
publications, including website entries and social media posts without payment or any other
consideration. If you do not wish to be featured in social media marketing strategies please
contact The Studio directly prior to attending a class.
All exercise programs involve a risk of injury. By choosing to participate in Clinical Exercise and
Group classes, you voluntarily assume a certain risk of injury.
By attending this class, I affirm that I am solely responsible for my health and wellbeing, as well
as my decisions to practice Clinical Exercise or Group Classes. I agree to inform my Pilates
instructor of any activities or movements, which I feel could cause injury to myself. I understand
that Pilates is not recommended and is not safe under certain medical conditions. I do not have
any physical conditions of disability that would limit my participation or prelude an exercise
The Studio shall not be held liable for any injury, loss or damage to property and/or persons
sustained during or as a result of participation in The Studio Exercise classes.
I have read the above release and waiver of liability and fully understand its contents. I
voluntarily agree to the terms and conditions stated above.